Online music event – Sunday 20th June 2pm (BST)
Notes from the Front Line
This free online event is a collaboration between NHS staff and professional composers and musicians brought together by the Connection Through Music volunteers. Experience the power of musical creativity as an act of collective resistance against the challenges of the pandemic. We will even be joined by a few well known UK musicians, including Sting, Eric Clapton, KT Tunstall, Nadine Benjamin and Matthew Sheeran.
The event takes place 2-3pm but the Connection through Music team will be there to chat with until 3.30pm.
See flyer: North East and North Cumbria staff wellbeing hub musical celebration
More info and how to join: Notes From the Frontline
Click to jump to a section:
- How to get support from the Hub
- Self-compassion course (online)
- Balint groups
- Refresher workshop for therapists: CBT for PTSD and Trauma
- Coaching for managers & senior leaders
- Bespoke one to one coaching and mentoring
- Music and the arts
- Therapeutic horticulture for individuals and teams
- Other helpful resources
- Suicide prevention resources and sources of support
- Alcohol and your wellbeing
How to get support from the Hub
On this page, you’ll find details of the some of the wellbeing support we can offer, such as coaching, group support, and other ways to regulate the stress in your body or mind.
If you need more specialist support, we can arrange one-to-one sessions with experienced NHS therapists and clinicians, on a one-time or ongoing basis. You can contact the Hub by:
- Calling us on 0191 223 2030 (available 7am-9pm every day)
- Speaking to your local Link Worker
After you get in touch with the Hub, if you need more support, a clinician will talk with you in more detail to find out what you need help with and what might suit you best. They’ll then help you to access the right resources and services providing support.
Our Link Workers will be proactively reaching out to staff who are particularly likely to need support due to the nature of their work or their personal circumstances. Back to top.
Self-compassion course (online)
We all know that whilst working in healthcare can be very rewarding, it can also be very stressful, especially during the COVID-19 pandemic. One important and powerful way to support ourselves is through practicing self-compassion.
This online course has been designed by Clinical Psychologist Dr Chris Irons. As Dr Irons knows that working in healthcare can be ‘full-on,’ it is an easy to access programme which helps you get the maximum benefits with a minimal amount of time commitment.
The programme consists of:
- Four 30-minute videos, intended to be viewed once per week, which guide you through key ideas and practices of self-compassion. Each is accompanied by a short summary handout.
- A variety of practices, each less than 10 minutes, designed to build self-compassion and reduce psychological distress.
The online course is currently being evaluated at University College London, and initial results show that people who complete the course have seen significant reductions in depression, anxiety, stress, shame, self-criticism, and feelings of insecurity in relationships.
Balint groups are small groups of people (up to 10) working in healthcare settings, which meet weekly or fortnightly for 60-90 minutes. At each session, group members can talk and reflect on their relationship with people who they are supporting, or other relational aspects of their work. Sessions are facilitated by a trained clinician.
It is not a space to consider clinical decisions; groups focus on enhancing person-centred care through a deeper exploration and space to process things that may otherwise build up over time. Balint groups are similar to Schwartz rounds; both are a supportive, non-critical environment. These groups have a long evidence-based history of supporting staff around the world.
Talking about and sharing one’s work with others can be a huge relief to members, who find that ‘they are not alone’ with these feelings. Group members may find that they are less likely to ‘take their work home’, so become less stressed and, hopefully, enjoy their work more.
Groups typically consist of the same members, meeting for 10-12 scheduled sessions, after which members might leave and allow others to join, enabling group cohesion.
Mindfulness is about paying more attention to the present moment – to your own thoughts and feelings, and to the world around you – and there is strong evidence that it can support good mental health and wellbeing. The TEWV Staff Mindfulness Service are offering a variety of mindfulness sessions and drop-ins for all health and care staff:
The TEWV NHS Mindfulness Team is offering online mindfulness taster sessions to health and care staff. You can sign up for free, no prior experience required. These will include information on what mindfulness is, some mindfulness practice, and an exploration of ways that you could practice mindfulness to support your wellbeing.
Upcoming taster sessions:
- Monday 5th July 12.30 – 2.30pm
- Tuesday 20th July 10am – 12 noon
- Wednesday 4th August 9.30 – 11.30am
- Wednesday 8th September 10am – 12noon
To book a place on a taster session, please email email@example.com or call 01325 552017.
Weekly drop-in mindfulness sessions
We are living and working through challenging times, and we know that taking the time out for self-care can be difficult! Even a short mindfulness session can support us to pause and reflect during challenging days.
Each online drop-in will have some mindfulness practice and a brief space for reflections.
The drop-in session times are:
- Mondays 10.00–10.30am
- Wednesdays 12.30–1.00pm
- Thursdays 8.30–9.00am
For more information and a link to join the session online via Microsoft Teams, email firstname.lastname@example.org or call 01325 552017.
NEW! 4-week Introduction to Mindfulness Summer courses (online)
During the summer period the team are running a new kind of course: an introduction to mindfulness.
This course will consist of 4 sessions over a 4-week period. Each online session is 1 hour long and will include brief guided meditations, as well as some theory and discussion. The course will introduce you to some skills that can help you manage distress and difficulty as well as appreciate the good things in life.
The courses will happen on MS Teams at the following times:
20th and 27th July
3rd and 10th Aug
21st and 28th July
4th and 11th Aug
More details here: Mindfulness – Short summer courses
To book a place, please contact the TEWV mindfulness team: by email – email@example.com or by phone – 01325 552107
If you’d like more detail about various mindfulness offerings from the TEWV team, read their SWH Mindfulness – further information leaflet_April2021
Refresher workshop for therapists: CBT for PTSD and Trauma
The COVID-19 pandemic continues to be a source of psychological and physical adversity for many people, with emerging evidence of a significant psychological impact on wellbeing – in some cases, a traumatic experience, leading to loss and/or psychological trauma responses such as PTSD.
This 2-day refresher workshop is for therapists who work with adults within a CBT approach to treating PTSD, aiming to:
- Help you build your confidence in the treatment of PTSD and trauma
- Provide a reflective space to think about how you might offer treatments to people arriving into our services with COVID-related trauma and loss.
- Enable you to reflect on how you might incorporate the trauma and adversity of the pandemic into formulations and treatment plans.
Coaching for managers and senior leaders
Looking After You Too from NHS England are offering tailored sessions for managers and senior leaders to help to ensure all staff delivering frontline services feel supported to maintain their psychological wellbeing during Covid-19.
- Individual coaching support available with a highly skilled and experienced coach
- Space for you to offload the demands of what you are experiencing
- Support with developing practical coping strategies and techniques
*Places are limited, for more info please contact the Hub on: firstname.lastname@example.org
Bespoke one to one coaching and mentoring
Readhead Associates will work with the Staff Wellbeing Hub to provide bespoke one to one coaching and mentoring to individual staff members via phone, teams or zoom, usually over 2 to 3 sessions, spaced 3 months apart.
The main focus of this coaching offer is career development and retirement planning with an emphasis on developing skills and goal planning for the short, medium and long term.
For more info, please email email@example.com
Music and the arts
- Often feel low in mood or anxious?
- Have set patterns of thinking or feeling that are difficult to change?
- Find it difficult to communicate your thoughts or feelings?
- Have low confidence or self-esteem?
- Feel negatively about yourself or as if you have lost your identity?
Music therapy can help. You don’t need to have experience or training in music.
You will be supported to engage at a level you are comfortable with.
Work focuses on your strengths and skills, and how these can be used in recovery.
Please email: firstname.lastname@example.org for more info.
Download the Music Therapy flyer here: SWH Music Therapy flyer
GemArts: Cultural Threads
Cultural Threads is an Arts, Health and Wellbeing programme, produced and delivered by GemArts who work with professional artists across diverse art forms to help you to:
- Develop new creative skills and interests
- Have fun and connect with others
- Access networks and support to improve mindfulness, health and wellbeing
Each arts activity takes place over 7 weekly sessions, delivered via Zoom in a relaxing, supportive and friendly atmosphere.
It is FREE to join (15 places per activity). All arts materials to take part will be provided, and no prior arts experience required.
- Spoken Word Poetry with Tahmina Ali (starts Wed 15th September 10-11.30am )
- Visual Arts from Across the World with Jayamini de Silva (starts Thurs 16th September 1-2.30pm)
- South American Dance Styles with Yuvel Soria (starts Fri 17th September 10-11am)
To join please contact the Staff Wellbeing Hub: email@example.com
Download the GemArts flyer here: SWH GemArts flyer_sept dates
GemArts is an award-winning arts organisation based in the North East of England. A recognised leader in the South Asian and diversity arts sector, GemArts creates and programmes high quality concerts, events, festivals, workshops and commissions with regional, national and international artists across all art forms. For further info visit www.gemarts.org
Care Homes offer: danceSing Care
Introducing danceSing Care…
Bringing you the magic of music and movement
Let danceSing Care bring a new a fresh wellbeing approach with their unique and innovative music and movement programme. Created exclusively for the care home community and developed with NHS healthcare professionals, danceSing Care promises a fun and stimulating experience, enjoyed by all.
Try danceSing Care for FREE! Join us for our exclusive FREE Launch Month from 1st to 30th June 2021 and enjoy unlimited access to our music, singing, movement and fitness sessions.
To express your interest or for more information on danceSing Care (including pricing from 1st July 2021) please contact: firstname.lastname@example.org
Download the danceSing Care flyer here: danceSing Care – E-Brochure
Therapeutic horticulture for individuals and teams
Serenity Social and Therapeutic Horticulture are a charity founded in 2018 by Dr Satinder, an experienced GP who understands first hand the challenges of this year and the importance of looking after your own mental health and wellbeing.
In partnership with the hub, they are offering free sessions to whole teams of health and care staff who have worked throughout the pandemic e.g. a care home or ward team, to have some time to reflect in a safe and peaceful environment.
Sessions will include gardening, Tai Chi and elements of nature combined with mindfulness.
- 18th June 9:30am-1pm
- 25th June 9:30am-1pm
- 2nd July 9:30am-1pm
Where: Killerby village, County Durham, DL2 3UH.
Please email: email@example.com for more info.
Download the Therapeutic horticulture flyer here: SWH Therapeutic gardening poster
Other helpful resources
Here you can find resources that may be helpful to health and care staff. Click a link below to jump to that section:
- All health and care staff
- NHS staff
- Primary Care staff
- Care home staff
- Nurses, Health Care Assistant and Midwifery staff
- Social Care staff (Including social workers, social prescribers, support workers)
- Ambulance Services staff
- Employee Support Services
- Talking therapies (IAPT) services
- Crisis Team contact numbers
For all health and care staff
HealthUnlocked – Connects people with the same health conditions to share experiences and get answers to questions.
Recovery College Online – A wide range of mental health and well-being information including over 40 free e-learning courses
Samaritans – National listening service for immediate support
Shout – SHOUT text support service. Text 85258.
Meetup – Connects people with activities in their local area
Wellbeing and coping – Rate your mood and make a well-being plan.
Staying Safe – For people experiencing suicidal thoughts, including safety plans
The Money Advice Service – For anyone facing financial difficulties
Relate – Relationship advice, including online counselling
Cruse – Support for bereavement
National domestic abuse helpline
Mental Health at Work is an independent partnership which has a collection of resources for frontline staff.
Help for Heroes guide to self-care.
Just ‘B’ – Telephone trauma and bereavement counselling
Mental Health at Work -Free resources that can be filtered by sector and locality.
NHS People: Stress and Burnout
Every Mind Matters: Stress and Burnout
NHS Wales have produced a series of best practice videos to support staff, with thanks to Dr Julie Highfield, National Wellbeing Project Director for the Intensive Care Society, for permission to share them here. View them here on the NHS Wales website.
General Summary Information on Long Covid:
This is the site that has information on all aspects of long Covid, including returning to work after Covid, information for family members etc:
Long Covid clinics:
For NHS staff
A range of resources for all NHS staff, including how to access immediate support and free apps.
Coronavirus Staff Resilience Hub – This hub offers frontline staff in the NHS and care services help to manage their wellbeing and is aimed at all frontline staff of health and care service.
For Primary Care staff
Looking after you too – Free to access coaching resource for Primary Care staff.
For care home staff
CARE Health and wellbeing support – For staff working in the care sector, including how to access immediate support and free apps
The Care Workers Charity – have a range of services for all staff working in the care sector.
For Nurses, Health Care Assistant and Midwifery staff
COVID-19 (Coronavirus) and your mental wellbeing – Support for RCN members.
Covid-19: Are You OK? – Nursing Times articles and resources to support nurses working through the pandemic
For Social Care staff (Including social workers, social prescribers, support workers)
BASW Coronavirus Social work resources during coronavirus – resources for Social Workers
National Association of Link Workers – for Primary Care Link Workers
The Care Workers Charity – have a range of services for all staff working in the care sector.
Mental health at work. Our Frontline: support for social care workers – Wellbeing toolkit for all social care workers
For Ambulance Services staff
The Ambulance staff charity. – resources for all ambulance staff
NHS Employers – Head First – Mental health resource for ambulance service staff
Employee Support Services
PAM assist, call 0800 882 4102.
Employee support services, including employee psychology support, Vivup and PAM assist, plus Health and Wellbeing page on staff intranet.
Mariposa and Papillon care home group
WPA, call 01823 625 278
Sanctuary care home group
Health Assured, call 0330 021 8754
MHA care home group
Care First, contact them through MPA.
North East and Cumbria Regional LMC
Available for all GP’s and practise managers in Gateshead, Newcastle, North Tyneside, Northumberland, South Tyneside, Sunderland and Teesside.
Validium Group, call: 0800 970 9040
Frontline Primary care
Looking after you too – individual coaching support offer for primary care staff.
County Durham & Darlington NHS Foundation Trust
Team CDDFT EAP 24 hour Employee Assistance Programme – email firstname.lastname@example.org (someone will then get back to you) or call 0800 085 1376
South Tyneside and Sunderland NHS Foundation Trust
EAP which provides a range of personal support service 24/7 including counselling, financial and legal advice – see staff intranet.
North Tees and Hartlepool NHS Foundation Trust
NT&H psychology – Helpline – extension 22048 internal and 01429 522048 external
For Leads and Managers for advice – Bookable Slots with Qualified Psychological Professional – extension 22049 internal and 01429 522049 external
South Tees Hospitals NHS Foundation Trust
IMPACT, call 01642 573924 or email email@example.com
Occupational health, call 01642 282 482
Staff counselling service team – see Staff intranet
Medical psychology (for all aspects related to wellbeing at work), call 01642 854 758
Personal resilience and effectiveness coaching, call 01642 282 872
Trinity Holistic Centre kindness, call 01642 854 839
North East Ambulance Service NHS Foundation Trust
Talk Works – email: firstname.lastname@example.org or call 0191 490 9301 Talk Works
Occupational Health Team
In house Psychological Service
Help Hub via the intranet and access to a workplace app for use on mobile devices
The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Occupational Health Service: NUTH employees can access assessment for short-term Counselling, low–intensity CBT and psychology input, either via their manager or by confidential self-referral. Please contact OHS at email@example.com to self-refer or for more information.
Gateshead Health NHS Foundation Trust
Occupational health department – access to 1:1 counselling and incident debriefing, call 0191 445 6162.
Northumbria Healthcare NHS Foundation Trust
Northumbria Healthcare Staff Wellbeing Portal
Occupational Health SPCS:
Wansbeck General Hospital: 01670 529 213 (Ext. 33213)
North Tyneside General Hospital: 0191 293 4373 (Ext. 4373)
Staff psychology and counselling service – can be contacted via the Occupational Health telephone numbers provided above or send an email query to: firstname.lastname@example.org
North Cumbria Integrated Care NHS Foundation Trust
Vivup – a confidential support and counselling service. It’s free and accessible 24 hours a day. They can give you advice and guidance on family difficulties, finances, bereavement, depression, stress and anxiety. Call 01252 784 540.
Talking therapies (IAPT) services
Durham & Darlington
Talking Changes (TEWV) – Durham & Darlington (Currently prioritising staff) – 0191 333 3300 – Talking Changes website
North Tyneside Talking Therapies – (Currently prioritising staff) – 0191 295 2775 – See page on Northumbria Healthcare website
Talking Matters Northumberland (Currently prioritise emergency services staff and have a label on IAPTUS to aid staff with this) – 0300 303 0700 – Talking Matters Northumberland website
Sunderland Psychological wellbeing service (currently prioritising staff) – 0191 566 5450 – See page on CNTW website
South Tyneside and Sunderland NHS Foundation Trust – Gateshead talking therapies (prioritising all NHS staff, local authority staff, care home staff and teaching/school staff at present) – 0191 283 2541 – Gateshead Talking Therapies website
Talking Helps Newcastle – 0191 282 6600 – Talking Helps Newcastle website
South Tyneside and Sunderland NHS Foundation Trust- South Tyneside lifecycle primary care mental health service (prioritising all NHS staff, local authority staff, care home staff and teaching/school staff at present) – 0191 283 2937 – South Tyneside Lifecycle Mental Health website
Cleveland & Teesside
Starfish Health and wellbeing Teesside – Cleveland & Teesside – 01642 672 987 – Starfish Health and wellbeing website
Impact on Teesside – Tees Valley – 01642 573924 – Impact on Teesside website
First step (CNTW) – Cumbria – 0191 246 6800 – See page on CNTW website
York and Selby
IAPT- York and Selby – 01904 556820 – IAPT York an Selby website
North Yorkshire IAPT Service:
- Harrogate – 01423 852137
- Northallerton – 01609 768890
- Whitby, Scarborough and Ryedale – 01947 899 270
Vale of York
Psychological therapies – Vale of York (TEWV) – York, Selby, Tadcaster or Easingwold – 01904 556 840 – see page on TEWV website
East Riding of Yorkshire
Insight Healthcare Talking therapies – East Riding of Yorkshire – 0300 555 0250 – Insight IAPT website
Crisis Team contact numbers
Newcastle & Gateshead
- Phone: 0191 814 8899
- Freephone: 0800 652 2863
- Text number for people who are deaf or have communication difficulties: 07919 228 548.
Sunderland & South Tyneside
- Phone: 0303 123 1145
- Freephone: 0800 652 2867
- Text number for people who are deaf or have communication difficulties: 07889 036 280.
Northumberland & North Tyneside
- Phone: 0303 123 1146
- Freephone: 0800 652 2861
- Text number for people who are deaf or have communication difficulties: 07887 625 277.
North Cumbria – East & West
- Phone: 0300 123 9015
- Freephone: 0800 652 2865
- Text number for people who are deaf or have communication difficulties: 07795 656 226.
Tees, Esk and Wear Valley central
Freephone telephone number for all of area – 0800 0516 171. You will then be connected to local crisis service.
Suicide prevention resources and sources of support
Guided by national policy and based on evidence of how best to prevent suicide and promote wellbeing and resilience, the aim of the North East and North Cumbria Suicide Prevention Network is to work together to take action to reduce suicide, so that fewer people die by suicide and we improve support for those affected. The Network’s key messages are:
Look after yourself – focusing on self-help support and broad mental health and wellbeing messages, we aim to help people to build resilience and to recognise when they may need more help and support.
Look out for others – we aim to help support people to have the confidence to be a listening ear for those around them, and to understand how everyone can play a part in suicide prevention.
Get help early – we aim to convey the message that suicide is preventable and that getting help early is key to ensuring more people access the support they need at the right time.
Visit the Network website www.stopsuicidenenc.org to access suicide and self-harm prevention resources and signposting to local and national sources of support for yourself or for others.
Back to top.
Alcohol and your wellbeing
Many people have found themselves drinking more during the pandemic, however, it is more important than ever before to look after our mental wellbeing and physical health, and cutting back on alcohol can help us do that.
Regularly drinking alcohol affects the chemistry of the brain and can increase the risk of depression. Increased consumption can also affect our sleep, make us feel more tired and sluggish, and trap people in a cycle of feeling low and more anxious as well as increasing our risk of heart disease, stroke and cancer.
The Chief Medical Officer recommends that to keep health risks from alcohol to a low level it is safest not to drink more than 14 units a week on a regular basis – see how many units you drink here: Units explained – Reduce My Risk.
If you are concerned about how much you or someone you know drinks there’s lots of help out there. You can speak to your GP, find your local alcohol support service on www.meccgateway.co.uk/nenc/services/Alcohol or contact the confidential Drinkline Freephone on 0300 123 1110.
For hints, tips and advice on alcohol and how it can affect your mental and physical health see Tips, advice and real stories – Reduce My Risk
For tools to help manage your alcohol consumption see: Support – Reduce My Risk